EDUCATION
Bachelor of Science, Psychology May 2019
Arizona State University, Tempe, AZ
Associate of Applied Science, Occupational Studies May 2016
Washtenaw Community College, Ann Arbor, MI
Human Resource Management Certification May 2016
Washtenaw Community College, Ann Arbor, MI
PROFESSIONAL SKILLS
Cooperates and works well with others
Coordinates and completes tasks
Listens attentively
Writes clearly and concisely
Thinks critically to solve problems
Helps team members set and achieve goals
EXPERIENCE
Health Care Coordinator/Intake Specialist/BHT: Hunkapi Programs February 2019 – Present
Manage the intake and care of all clients who are referred to Hunkapi (averages about 25 referrals per week)
Works in close collaboration with case managers and staff in the evaluation of client needs and directs appropriate placement
Responsible for maintaining monthly, quarterly and annual attendance goals for programs
Responsible for case management, charting, progress notes and billing preparation for all state contracts
Assists in equine therapy and group life skills sessions with children who have a wide range of mental and physical disabilities
Participate in life skills training and collaborate in planning sessions in concert with therapists and instructors
Communicate effectively with clients, case managers and parents
Provide support to counselors before and during therapy sessions
Certified Behavioral Health Technician
Shift Supervisor/Barista: Starbucks February 2017- February 2019
Customer Support during peak at a high volume store.
Voted Partner of the Quarter in my first quarter of employment.
Directly supports Store Managers in their day to day tasks.
Places partners in the best position to play to their personal strengths during peak.
Actively encourages learning and growth within partners.
Responsible to train new partners and ensure that they uphold company standards.
Volunteer: Hunkapi Programs November 2018- February 2019
Horse lead and side-walk for Therapeutic Riding Programs in private and semi-private sessions.
Pulls and prepares horses for sessions with clients.
Schools horses to better prepare them to help clients.
Offers support during sessions.
Assists instructors in keeping groups and horses safe.
Internship: Steps to Success Learning Center March 2018- August 2018
Worked one-on-one with children on the autism spectrum and children diagnosed with ADHD.
Organized and prepared lesson plans tailored to each student’s specific needs.
Responsible for scheduling sessions.
Maintained all records required to document student’s attendance and academic progress.
Designed and implemented exercises and activities to facilitate student’s academic improvement.
Sales Lead: Odysea Aquarium-Event Network, Scottsdale AZ August 2016-February 2017
Responsible for leading the Sales Team to ensure optimal guest service, while actively pursuing opportunities to promote self-development.
Maintains strong team member relationships to support business initiatives and growth.
Works to support the Store Director in creating a learning environment by modeling the company’s core values.
Server/Trainer: JR’s Hometown Grill & Pub, Tecumseh MI August 2014-June 2016
Verified customer satisfaction and worked to maintain it.
Designated shift leader 2-3 times a week.
Trained 20 new employees one on one.
Involved in opening new locations.
Helped with the selection process of new employees.
Filed incoming employment paperwork into the company database.
Conducted orientation and other on-boarding processes.
Instructed large training classes with 35 students at a time.
Proudest Achievements
Opportunity: at just 19 years old to be part of a small team selected by the company owner to open new locations. I was recommended by my general manager in recognition of my hard-work and loyalty.
Awarded: the presidential scholarship, which enabled me to complete my associate degree and certification without accruing student debt.